Privacy Policy

1. Who we are

SyntHire (“we,” “us,” or “our”) provides AI interview and hiring software. We operate from Montréal, Québec, Canada. This policy applies to visitors of our websites and people who use our platform (“Services”), including recruiters, agencies, hiring teams, and candidates.

Until incorporation is complete, SyntHire is operated by its founding team based in Montréal. The legal entity name will be updated here once registered.

2. Scope and applicable law

We design our practices to align with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act respecting the protection of personal information in the private sector (including Law 25 requirements), as applicable. If you are outside Canada, local laws may also apply.

3. Data we collect

Account data: name, email, organization, questionnaire answers (for example recruiter type and hiring focus), billing contacts, and authentication identifiers.

Interview content: audio or text responses, transcripts, chat, code submissions, scores, summaries, and session metadata (timestamps, IDs). Candidates should be informed when an AI interview is recorded or transcribed.

Usage and technical data: IP address, device/browser type, logs, and cookies or similar technologies used to operate, secure, and measure the Services (including product analytics such as PostHog when enabled).

4. How we use data

We use personal information to provide and improve the Services, authenticate users, review early-access applications, process payments and subscriptions, send service notices, detect abuse, comply with law, and fulfill purposes described at collection or with your consent.

5. AI processing

Interview content may be processed by automated systems to generate transcripts, scores, and summaries. AI outputs can be incomplete or incorrect. Customers remain responsible for hiring decisions and for providing appropriate notice and legal basis to candidates.

6. Sharing and subprocessors

We share data with vendors that host infrastructure, process payments (for example Stripe), send email, or provide analytics, under agreements that require appropriate safeguards. We do not sell personal information. Some subprocessors may process data outside Québec or Canada; we take steps reasonably designed to protect information in accordance with applicable law.

7. Retention

We retain information while your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Interview retention may also be controlled by workspace settings where available.

8. Your rights

Depending on your location, you may request access, correction, deletion, or a copy of personal information, withdraw consent where processing is consent-based, or make a complaint to the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada. Contact us below to exercise these rights. We may need to verify your request.

9. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

10. Changes

We may update this policy by posting a revised version on this page and updating the “Last updated” date. Material changes may be communicated by additional notice where required.

11. Contact

Privacy questions: privacy@synthire.com

Mail: SyntHire — Montréal, Québec, Canada (full civic address to be added after incorporation).